Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Paul & Lisa London. By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
By placing an order with Paul & Lisa London, you agree to these Terms & Conditions in full.
We reserve the right to update or modify these terms at any time. The version published on our website at the time of purchase applies to your order.
2. Product Information
We make every effort to ensure that all product descriptions, images, and pricing information are accurate and up to date.
However, minor variations, typographical errors, or color differences due to screen settings may occur. Such discrepancies do not entitle the customer to compensation.
3. Orders & Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location. Customers are responsible for selecting an available and valid payment method at checkout.
We reserve the right to cancel or refuse any order at our discretion.
4. Order Processing & Delivery
- Processing Time: 1–3 business days
- Estimated Delivery Time: 5–12 business days (depending on location and carrier)
Delivery times are estimates and may vary due to factors beyond our control, including carrier delays or seasonal demand.
Orders are fulfilled through our trusted international logistics partners to ensure efficient and secure delivery.
5. Returns & Cancellations
Please refer to our separate Return Policy for full details regarding returns, eligibility, and refund procedures.
Orders cannot be cancelled once they have entered the processing stage.
6. Liability
We are not liable for lost or stolen packages if tracking information confirms successful delivery to the address provided at checkout.
Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.
Address corrections must be requested within 24 hours of placing the order.
7. Intellectual Property
All content on this website, including text, images, logos, branding, and design elements, is the intellectual property of Paul & Lisa London and may not be copied, reproduced, or used without written permission.
8. Complaints Procedure
If you have a complaint, please contact us at:
We aim to respond within 5 business days and work toward a fair resolution.
9. Governing Law
These Terms & Conditions are governed by the laws applicable within the United Kingdom.