Shipping & Delivery
At Paul & Lisa London, we are committed to delivering your order safely and efficiently. Below you will find detailed information about our shipping process.
Order Processing
- All orders are processed within 1–3 business days.
- Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
- Please note that processing times may be slightly extended during high-demand periods.
Estimated Delivery Time
- The estimated delivery time is 5–12 business days, depending on your location within the United Kingdom and carrier performance.
- While we strive to meet these timeframes, delivery times are estimates and may vary due to factors beyond our control, including weather conditions or peak seasonal demand.
Shipping Method
- Orders are shipped using reliable international logistics partners and last-mile carriers such as Royal Mail and other trusted delivery services to ensure safe and trackable delivery.
- All shipments include tracking.
Shipping Costs
- Shipping costs are calculated at checkout and depend on destination and selected shipping options.
- We may offer promotional free shipping periods across the United Kingdom.
Delivery Responsibility
- Once tracking confirms delivery to the address provided at checkout, responsibility transfers to the customer.
- Customers are responsible for entering accurate shipping information.
- Address corrections must be requested within 24 hours of placing the order.
Contact
For any shipping-related inquiries, please contact:
Paul & Lisa London
Email: info@paulandlisalondon.com